Course curriculum

  • 1

    Mastering Difficult Conversations at Work: Effective Strategies for Managers

    • 1 - What is a Difficult Conversation?

    • Quiz

    • 2 - The “Cycle of Indecision”

    • Quiz

    • 3 - Partisan Perceptions at Work

    • 4 - The Ladder of Inference

    • Quiz

    • 5 - How Perceptions Impact Reaching Conclusions

    • Quiz

    • 6 - A Challenging Conversation Between Tom and Liz

    • 7 - What Went Wrong in the Conversation Between Tom and Liz

    • Quiz

    • 8 - Improving Your Listening Skills

    • Quiz

    • 9 - Improving Your Inquiry Skills

    • Quiz

    • 10 - Improving Your Speaking Skills

    • 11 - A Learning Conversation Between Tom and Liz

    • 12 - How to Have a Learning Conversation

    • 13 - Conclusions