This course has been built on 22 years of day-by-day mediation experience of ADR Center full-time mediators

- a diverse faculty from all over the world with the ability to understand and work with the cultural parameters of training participants.

The course is divided in 13 three-hour live sessions organized online distributed over a period of three months with time built in between sessions to enable learning and allow full-time professionals to attend the course in their spare time.


Further, participants will have one-year access to the ever growing virtual library of ADR Center Academy. 

You’ll learn how to help others manage and resolve civil and commercial disputes as independent mediators so that you can add value and grow your practice.

By the end of this program, you’ll be able to identify barriers to negotiation, manage resolution of conflicts, design custom-made and facilitate most effective mediation processes for the parties and the dispute in place.

This course will teach you how to learn to apply the ADR Center’s 4x4 matrix so that you can design and deliver the four procedural phases of mediation - preparation, opening joint session, private sessions and closing session. Please email us for further details.

Course curriculum

  • 1

    Welcome to the course

    • How to use this course

    • Agenda WIF-ADRCenter Mediation Training Zambia Feb-May 2021
  • 2

    Course library

    • Italian model explained by Leonardo D'Urso

    • ADR Center Accreditation Program for Mediators

    • ADR Center training manual for mediators

    • ADR Center recommended reading

    • Facilitating apologies in mediation
  • 3

    Pre-training individual work [OFFLINE]

    • Pre-assessment questionnaire

    • Personal Learning Style Inventory
  • 4

    Training Day 1 [February 24th, 2021, 14:30 - 17:30 CAT] Welcome and introductions

    • Zambia Mediation Training Day 1 [February 24th, 2021, 14:30 - 17:30 CAT] Welcome and introductions

    • Training slides ADR Center AMT Day 1

    • The Rare Table Exercise
  • 5

    Individual work before training day 2 [OFFLINE]

    • Practical assignment: HOW DO I MANAGE MY OWN DIFFERENCES?

    • HOW DO I MANAGE MY OWN DIFFERENCES (questionnaire and data interpretation)
  • 6

    Training Day 2 [March 3rd, 2021, 14:30 - 17:30 CAT] Mediation fundamentals

    • Training slides ADR Center AMT Day 2

    • Demonstration of mediation principles and stages (video of a simulated mediation process)

    • Training Day 2 [March 3rd, 2021] Video recording
  • 7

    Training Day 3 [March 10th, 2021, 14:30 - 17:30 CAT] Distributive negotiation

    • Training slides ADR Center AMT Day 3

    • Training Day 3 [March 10th, 2021] Video recording
  • 8

    Individual work before training day 4 [OFFLINE]

    • Mediation fundamentals quiz
  • 9

    Training Day 4 [March 17th, 2021, 14:30 - 17:30 CAT] Interest based negotiation

    • Training slides ADR Center AMT Day 4
  • 10

    Individual work before training day 5 [OFFLINE]

    • Negotiation quiz

    • RP1 Neighbours in action - General information

    • Schedule of assignments - Zambia Feb-May 2021 v210319
  • 11

    Training Day 5 [March 24th, 2021, 14:30 - 17:30 CAT] Stage 1 - Preparation

    • Training slides ADR Center AMT Day 5

    • [ADR Center Global Template] Request-for-Preliminay-Mediation-Session

    • ADR CenterWIF Zambia Mediation Training Day 5
  • 12

    Individual work before training day 6 [OFFLINE]

    • RP2 Flying High - General Information

    • Schedule of assignments - Zambia Feb-May 2021 v210327
  • 13

    Training Day 6 [March 31st, 2021, 14:30 - 17:30 CAT] Stage 2 - First joint session

    • Training slides ADR Center AMT Day 6

    • 210331 ADR CenterWIF Zambia Mediation Training Day 6
  • 14

    Individual work before training day 7 [OFFLINE]

    • Mediator's opening statement

    • RP3 Monis-Construction - General Information
  • 15

    Training Day 7 [April 7th, 2021, 14:30 - 17:30 CAT] Stage 3 - Private sessions

    • Training slides ADR Center AMT Day 7

    • 210407 ADR CenterWIF Zambia Mediation Training Day 7
  • 16

    Individual work before training day 8 [OFFLINE]

    • RP4 Family inheritance - General Information

    • Schedule of assignments - Zambia Feb-May 2021 v210409
  • 17

    Training Day 8 [April 14th, 2021, 14:30 - 17:30 CAT] Stage 4 - Closing session

    • Training slides ADR Center AMT Day 8

    • 210414 ADR CenterWIF Zambia Mediation Training Day 8
  • 18

    Individual work before training day 9 [OFFLINE]

    • Mediation process stages quiz

    • RP5 Workplace harassment - General Information
  • 19

    Training Day 9 [April 21st, 2021, 14:30 - 17:30 CAT] Advanced techniques 1

    • Training slides ADR Center AMT Day 9

    • 210421 ADR Center WIF Zambia Mediation Training Day 9
  • 20

    Individual work before training day 10 [OFFLINE]

    • RP6 Family - Facts for the mediator

    • Schedule of assignments - Zambia Feb-May 2021 v210505
  • 21

    Training Day 10 [May 5th, 2021, 14:30 - 17:30 CAT] Advanced techniques 2

    • Training slides ADR Center AMT Day 10

    • 210505 ADR Center WIF Zambia Mediation Training Day 10
  • 22

    Individual work before training day 11 [OFFLINE]

    • QUESTIONNAIRE FOR JUDICIAL TRAINING: NON – VERBAL COMMUNICATION (BODY LANGUAGE)

    • CAN EYE ROLLING BE A REASON TO CHALLENGE AN ARBITRATOR? (Graf & Pitkowitz Rechtsanwalte GmbH, 24 Dec 2020)

    • Schedule of assignments - Zambia Feb-May 2021 v210519

    • RP7 International commercial - Facts for the mediator and both parties
  • 23

    Individual work before training day 12 [OFFLINE]

    • RP8 Entertainment - General information

    • Schedule of assignments - Zambia Feb-May 2021 v210602
  • 24

    Individual work before training day 13 [OFFLINE]

    • Mediation ethics quiz

    • ADR Center Global CaseStudy MOUNTANIA (Needed for the Final Assignment: Mediation Intervention Plan)

    • FINAL ASSIGNMENT: MEDIATION INTERVENTION PLAN

    • Schedule of assignments - Zambia Feb-May 2021 v210609

    • Exercise - Mediator’s encouragement ADR
  • 25

    Post-training individual work [OFFLINE]

    • Course feedback from participants

Lead trainers

CEO and Senior Trainer

Leonardo D'Urso

Leonardo D’Urso is a full-time mediator, co-founder and CEO of ADR Center, Adjunct Professor at the Straus Institute for Dispute Resolution at the School of Law of Pepperdine University (CA, USA) a mediation expert at CEPEJ - Council of Europe and Board Member of the Weinstein International Foundation. With more than 20 years’ experience in the field of Alternative Dispute Resolution (ADR), he has mediated more than 1.200 national and international complex civil and commercial mediations.

He is an ADR policy advisor for Governments and has been a team leader and senior expert in several international projects in countries like Afghanistan, Azerbaijan, Barbados, Jamaica, Jordan, India, Moldova, Oman, Tunisia, Turkey, Pakistan, Serbia and most of Europen Union Member States.

Author of several publications on negotiation and mediation, he is the co-organizer of the Italian editions of the workshop “Negotiation for Executives” of the Program on Negotiation (PON Global) at Harvard Law School.

Senior Trainer

Constantin-Adi Gavrila

Adi is a full-time professional mediator with extensive experience since 2002 in supporting individuals, groups, companies, governments and international organizations to resolve a wide variety of disputes, both domestic and international. Adi has trained more than 1000 mediators and has provided consultancy services to beneficiaries and governments from more than 20 countries to design and develop mediation programs.

He is also an active mediator in the development space, working with the Office of the Compliance Advisor/Ombudsman (CAO) and Independent Project Accountability Mechanism, the IFC/MIGA (World Bank) and EBRD accountability mechanisms, to facilitate dialogue processes between the bank clients and communities concerned about the environmental and social impacts of bank financed projects.

Adi is the first president of the Romanian Mediation Centers Union and served as Co-Chair of the Independent Standards Commission convened by the International Mediation Institute (IMI). He is a Ph.D in constitutional law with emphasis on "Mediation and Access to Justice".