This course has been built on 22 years of day-by-day mediation experience of ADR Center full-time mediators

- a diverse faculty from all over the world with the ability to understand and work with the cultural parameters of training participants.

The course is divided in 13 three-hour live sessions organized online distributed over a period of three months with time built in between sessions to enable learning and allow full-time professionals to attend the course in their spare time.


Further, participants will have one-year access to the ever growing virtual library of ADR Center Academy. 

You’ll learn how to help others manage and resolve civil and commercial disputes as independent mediators so that you can add value and grow your practice.

By the end of this program, you’ll be able to identify barriers to negotiation, manage resolution of conflicts, design custom-made and facilitate most effective mediation processes for the parties and the dispute in place.

This course will teach you how to learn to apply the ADR Center’s 4x4 matrix so that you can design and deliver the four procedural phases of mediation - preparation, opening joint session, private sessions and closing session. Please email us for further details.

Course curriculum

  • 1

    Welcome to the course

    • How to use this course

    • Agenda WIF-ADRCenter Mediation Training Zambia Oct-Dec 2022 v2
  • 2

    Course library

    • Italian model explained by Leonardo D'Urso

    • ADR Center Accreditation Program for Mediators

    • ADR Center training manual for mediators

    • ADR Center recommended reading

    • Facilitating apologies in mediation

    • Agenda WIF-ADRCenter Mediation Training Zambia Oct-Dec 2022 v2
  • 3

    Pre-training individual work [OFFLINE]

    • Pre-assessment questionnaire

    • Personal Learning Style Inventory

    • The Rare Table Exercise
  • 4

    Training Day 1 [Oct 5th, 2022, 14:30 - 17:30 CAT] Welcome and introductions

    • Training slides ADR Center ZambiaEN Day 1 [MEDIATION FUNDAMENTALS #1 AND CONFLICT ASSESSMENT]

    • 221005 ADR Center WIF Zambia Mediation Training Day 1 (Session video recording)
  • 5

    Individual work before training day 2 [OFFLINE]

    • Practical assignment: HOW DO I MANAGE MY OWN DIFFERENCES?

    • HOW DO I MANAGE MY OWN DIFFERENCES (questionnaire and data interpretation)
  • 6

    Training Day 2 [Oct 12th, 2022, 14:30 - 17:30 CAT] Mediation fundamentals

    • Demonstration of mediation principles and stages (video of a simulated mediation process)

    • Training slides ADR Center ZambiaEN Day 2 [MEDIATION FUNDAMENTALS #2 AND VIDEO DEMONSTRATION]

    • 221012 ADR Center WIF Zambia Mediation Training Day 2 (Session video recording)
  • 7

    Training Day 3 [Oct 19th, 2022, 14:30 - 17:30 CAT] Distributive negotiation

    • 221019 ADR Center WIF Zambia Training Day 3 (Session video recording)

    • Training slides ADR Center ZambiaEN Day 3 [DISTRIBUTIVE NEGOTIATION]
  • 8

    Individual work before training day 4 [OFFLINE]

    • Mediation fundamentals quiz
  • 9

    Training Day 4 [Oct 26th, 2022, 14:30 - 17:30 CAT] Interest based negotiation

    • 221026 ADR Center WIF Zambia Training Day 4 part 1 (Session video recording)

    • 221026 ADR Center WIF Zambia Training Day 4 part 2 (Session video recording)

    • Training slides ADR Center ZambiaEN Day 4 [INTEGRATIVE NEGOTIATION]
  • 10

    Individual work before training day 5 [OFFLINE]

    • Negotiation quiz

    • RP1 Neighbours in action - General information
  • 11

    Training Day 5 [Nov 2nd, 2022, 14:30 - 17:30 CAT] Stage 1 - Preparation

    • [ADR Center Global Template] Request-for-Preliminay-Mediation-Session

    • Training slides ADR Center ZambiaEN Day 5 [PREPARATION]

    • 221102 ADR Center WIF Zambia Training Day 5 (Session video recording)

    • FORM ADR Center 4x4 matrix Role-Play observation
  • 12

    Individual work before training day 6 [OFFLINE]

    • RP2 Flying High - General Information

    • FORM ADR Center 4x4 matrix Role-Play observation (please familiarize yourself with this form, you can use its editable version to take notes during the role-play)

  • 13

    Training Day 6 [Nov 9th, 2022, 14:30 - 17:30 CAT] Stage 2 - First joint session

    • FORM ADR Center 4x4 matrix Role-Play observation

    • Training slides ADR Center ZambiaEN Day 6 [OPENING JOINT SESSION]

    • 221109 ADR Center WIF Zambia Training Day 6 (Session video recording)
  • 14

    Individual work before training day 7 [OFFLINE]

    • Mediator's opening statement

    • RP3 Monis-Construction - General Information

    • FORM ADR Center 4x4 matrix Role-Play observation
  • 15

    Training Day 7 [Nov 15th, 2022, 14:30 - 17:30 CAT] Stage 3 - Private sessions

    • FORM ADR Center 4x4 matrix Role-Play observation

    • 221116 ADR Center WIF Zambia Training Day 7 (Session video recording)
  • 16

    Individual work before training day 8 [OFFLINE]

    • RP4 Family inheritance - General Information
  • 17

    Training Day 8 [Nov 23rd 2022, 14:30 - 17:30 CAT] Stage 4 - Closing session

    • Mediation role-play simulation form (alternative to the PDF version)

    • Training slides ADR Center ZambiaEN Day 8

    • 221123 ADR Center WIF Zambia Training Day 8 (Session video recording)

    • FORM ADR Center 4x4 matrix Role-Play observation
  • 18

    Individual work before training day 9 [OFFLINE]

    • Mediation process stages quiz

    • RP5 Workplace harassment - General Information
  • 19

    Training Day 9 [Nov 30th, 2022, 14:30 - 17:30 CAT] Effective legal framework for mediation

    • FORM ADR Center 4x4 matrix Role-Play observation

    • 221130 ADR Center WIF Zambia Training Day 9 (Session video recording)
  • 20

    Individual work before training day 10 [OFFLINE]

    • RP6 Family - Facts for the mediator
  • 21

    Training Day 10 [Dec 7th, 2022, 14:30 - 17:30 CAT] Advanced mediation techniques

    • Training slides ADR Center ZambiaEN Day 10

    • 221207 ADR Center WIF Zambia Training Day 10 (Session video recording)

    • FORM ADR Center 4x4 matrix Role-Play observation
  • 22

    Individual work before training day 11 [OFFLINE]

    • RP7 International commercial - Facts for the mediator and both parties
  • 23

    Training Day 11 [Dec 14th, 2022, 14:30 - 17:30 CAT] Advanced mediation techniques

    • JAMS Claudia training video

    • 221214 ADR Center WIF Zambia Training Day 11 (Session video recording)

    • FORM ADR Center 4x4 matrix Role-Play observation
  • 24

    Individual work before training day 12 [OFFLINE]

    • RP8 Entertainment - General information
  • 25

    Training Day 12 [Dec 21st, 2022, 14:30 - 17:30 CAT] Mediation ethics

    • Training slides ADR Center ZambiaEN Day 12

    • 221221 ADR Center WIF Zambia Training Day 12 (Session video recording)

    • FORM ADR Center 4x4 matrix Role-Play observation
  • 26

    Individual work before training day 13 [OFFLINE]

    • Mediation ethics quiz

    • ADR Center Global CaseStudy MOUNTANIA (Needed for the Final Assignment: Mediation Intervention Plan)

    • FINAL ASSIGNMENT: MEDIATION INTERVENTION PLAN

    • Exercise - Mediator’s encouragement ADR
  • 27

    Training Day 13 [Jan 11th, 2023, 14:30 - 17:30 CAT] Training wrap up

    • FORM ADR Center 4x4 matrix Role-Play observation
  • 28

    Post-training individual work [OFFLINE]

    • Course feedback from participants

Lead trainers

CEO and Senior Trainer

Leonardo D'Urso

Leonardo D’Urso is a full-time mediator, co-founder and CEO of ADR Center, Adjunct Professor at the Straus Institute for Dispute Resolution at the School of Law of Pepperdine University (CA, USA) a mediation expert at CEPEJ - Council of Europe and Board Member of the Weinstein International Foundation. With more than 20 years’ experience in the field of Alternative Dispute Resolution (ADR), he has mediated more than 1.200 national and international complex civil and commercial mediations.

He is an ADR policy advisor for Governments and has been a team leader and senior expert in several international projects in countries like Afghanistan, Azerbaijan, Barbados, Jamaica, Jordan, India, Moldova, Oman, Tunisia, Turkey, Pakistan, Serbia and most of Europen Union Member States.

Author of several publications on negotiation and mediation, he is the co-organizer of the Italian editions of the workshop “Negotiation for Executives” of the Program on Negotiation (PON Global) at Harvard Law School.

Senior Trainer

Constantin-Adi Gavrila

Adi is a full-time professional mediator with extensive experience since 2002 in supporting individuals, groups, companies, governments and international organizations to resolve a wide variety of disputes, both domestic and international. Adi has trained more than 1000 mediators and has provided consultancy services to beneficiaries and governments from more than 20 countries to design and develop mediation programs.

He is also an active mediator in the development space, working with the Office of the Compliance Advisor/Ombudsman (CAO) and Independent Project Accountability Mechanism, the IFC/MIGA (World Bank) and EBRD accountability mechanisms, to facilitate dialogue processes between the bank clients and communities concerned about the environmental and social impacts of bank financed projects.

Adi is the first president of the Romanian Mediation Centers Union and served as Co-Chair of the Independent Standards Commission convened by the International Mediation Institute (IMI). He is a Ph.D in constitutional law with emphasis on "Mediation and Access to Justice".