Course curriculum

  • 1

    Welcome to the 7th RWFP Training

    • How to use this platform

    • Welcome from the Director General

    • Explaining the role of the IOM Ombudsperson
  • 2

    Course library

    • Training Timeline

    • Workshop Agenda

    • RWFP Training Pre Knowledge Assessment

    • Download the PDF version of the RWFP Training Manual

    • RWFP Intro Video

    • Culture (Tab 1)

    • The role of the RWFP (Tab 2)

    • Understanding Conflict at Work (Tab 3 - Part 1)

    • The Interest-based Model (Tab 3 - Part 2)

    • Building an Ethical and Respectful Workplace Environment (Tab 4)

    • Difficult Communication (Tab 5)

    • The Helping Relationship Model (Tab 6)

    • Formal and Informal Conflict Resolution Systems (Tab 7)
  • 3

    Pre-training - Individual Work (OFFLINE)

    • Reflection on Culture (Tab 1)

    • Reflection on the RWFP Role (Tab 2)

    • Reflection on Understanding Conflict (Tab 3 - Part 1)

    • Reflection on the Interest-based Model (Tab 3 - Part 2)

    • Reflection on Building an Ethical and Respectful Workplace Environment (Tab 4)

    • Reflection on Difficult Communication (Tab 5)

    • Reflection on the Helping Relationship Model (Tab 6)

    • Reflection on Formal and Informal Conflict Resolution Systems (Tab 7)

    • My own conflict
  • 4

    Individual work before training day #1 (OFFLINE)

    • Icebreaker - Introduction bingo
  • 5

    Day One - 16 November at 13:00-17:00 CET (Geneva time)

    • Day one [IOM/OOM] Respectful Workplace Focal Point training

    • Quiz Culture (Tab 1)

    • We don't have time

    • RWFP Consultation - "Mali and John"

    • Workshop Presentation - Day 1
  • 6

    Individual work before training day #2 (OFFLINE)

    • Tab 1 - Culture QUIZ

    • Tab 2 - RWFP QUIZ
  • 7

    Day Two - 18 November at 13:00-17:00 CET (Geneva time)

    • Day two [IOM/OOM] Respectful Workplace Focal Point training

    • Workshop Presentation - Day 2
  • 8

    Individual work before training day #3 (OFFLINE)

    • Two page conflict analysis

    • Tab 3 - Understanding conflict QUIZ
  • 9

    Day Three - 23 November at 13:00-17:00 CET (Geneva time)

    • Day three [IOM/OOM] Respectful Workplace Focal Point training

    • Bullying and Harassment in Construction It's Personal
  • 10

    Individual work before training day #4 (OFFLINE)

    • Tab 4 QUIZ - Ethics/harassment

    • Tab 3 Survey - Communication
  • 11

    Day Four - 25 November at 13:00-17:00 CET (Geneva time)

    • Day four [IOM/OOM] Respectful Workplace Focal Point training
  • 12

    Day Five - 26 November at 13:00-17:00 CET (Geneva time)

    • Day five [IOM/OOM] Respectful Workplace Focal Point training
  • 13

    Other resources and materials

    • OOM-RWFP Flowchart

    • Reading List

    • Consultation Process
  • 14

    Next steps

    • RWFP Training Post Knowledge Assessment

    • Staff Development and Learning (SDL) Final course evaluation

    • Oath of Confidentiality

Instructor(s)

IOM Ombudsperson

Rogelio BERNAL

Mr. Rogelio A. Bernal Gascon is a long-standing senior official of the Organization. He has worked at IOM for over 35 years, in both headquarters and field offices, with several outstanding achievements in his track record, including negotiating complex issues with numerous governments. While in Geneva, he served 11 years in human resources management as chief of staffing, deputy director, and finally acting director of human resources. He has extensive operational experience from having worked in several regional and country offices. Mr. Bernal has also been very active in the management of the Organization, including participating in several structural reforms and serving in the staff association committee for two consecutive terms. Through his experience, Mr. Bernal has cultivated a broad range of management and conflict resolution skills and has been recognized by many staff for his leadership, teamwork, impartiality, and conciliatory spirit. The Ombudsperson is a national of Panama and France and holds postgraduate degrees in organizational development and behaviour. Mr. Bernal is a Certified Organizational Ombudsman Practitioner (CO-OP).

IOM/OOM Mediator

Noelle RENTSCH

Noelle is a certified mediator using non-violent communication techniques. She is a Project Support Officer with the Office of the Ombudsperson of the International Organization for Migration. Her background is in hospitality and law. While organizing various international conferences she learned how to bring people together and create an environment of learning and innovation. In her legal career she worked in international arbitration both as counsel and secretary to international tribunals. This work sharpened her analytical and communication skills and convinced her that there are other – more connecting - ways to resolving conflict.

Support officer

Rasmus Andre

Rasmus André joined the Office of the Ombudsperson (OOM) as a Ombudsperson Support Officer in October 2020. He is a Junior Professional Officer from Sweden. He has previously worked with Human Resources Management in the private healthcare sector and project coordination in Tanzania. He has studied communication perspectives, conflict transformation and moral leadership. Rasmus has a bachelor’s degree in International Work, Global Studies and a master’s degree in Religion in Peace and Conflict. His area of interest is social psychology and his studies focused on understanding negative attitudes based on group affiliations and how to reduce these. He attended OOM’s mediation training in December 2019 and IOA’s Foundations of Organizational Ombuds Practice in October 20202.

Instructor(s)

CEO and Senior Trainer

Leonardo D'Urso

Leonardo D’Urso is a full-time mediator, co-founder and CEO of ADR Center, Adjunct Professor at the Straus Institute for Dispute Resolution at the School of Law of Pepperdine University (CA, USA) a mediation expert at CEPEJ - Council of Europe and Board Member of the Weinstein International Foundation. With more than 20 years’ experience in the field of Alternative Dispute Resolution (ADR), he has mediated more than 1.200 national and international complex civil and commercial mediations.

He is an ADR policy advisor for Governments and has been a team leader and senior expert in several international projects in countries like Afghanistan, Azerbaijan, Barbados, Jamaica, Jordan, India, Moldova, Oman, Tunisia, Turkey, Pakistan, Serbia and most of Europen Union Member States.

Author of several publications on negotiation and mediation, he is the co-organizer of the Italian editions of the workshop “Negotiation for Executives” of the Program on Negotiation (PON Global) at Harvard Law School.

Senior Trainer

Constantin-Adi Gavrila

Adi is a full-time professional mediator with extensive experience since 2002 in supporting individuals, groups, companies, governments and international organizations to resolve a wide variety of disputes, both domestic and international. Adi has trained more than 1000 mediators and has provided consultancy services to beneficiaries and governments from more than 20 countries to design and develop mediation programs.

He is also an active mediator in the development space, working with the Office of the Compliance Advisor/Ombudsman (CAO) and Independent Project Accountability Mechanism, the IFC/MIGA (World Bank) and EBRD accountability mechanisms, to facilitate dialogue processes between the bank clients and communities concerned about the environmental and social impacts of bank financed projects.

Adi is the first president of the Romanian Mediation Centers Union and served as Co-Chair of the Independent Standards Commission convened by the International Mediation Institute (IMI). He is a Ph.D in constitutional law with emphasis on "Mediation and Access to Justice".

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