Course curriculum

  • 1

    Welcome

    • How to use this course

    • Glossary of terms for the IOM Conflict Resolution videos
  • 2

    Module 1: Understanding conflict

    • Module 1 Understanding conflict [Presentation slides]

    • Module 1 Understanding conflict [Assessment]

    • IOM OOM Conflict Resolution Training - Module 1 Understanding conflict
  • 3

    Module 2: Prevent disruptive workplace conflicts

    • Module 2 Prevent disruptive workplace conflicts [Presentation slides]

    • Module 2 Prevent disruptive workplace conflicts [Assessment]

    • IOM OOM Conflict Resolution Training - Module 2 Preventing conflict
  • 4

    Module 3: Manage and resolve workplace conflicts

    • Module 3 Manage and resolve workplace conflicts [Presentation slides] UPDATED

    • Module 3 Manage and resolve workplace conflicts [Assessment]

    • IOM OOM Conflict Resolution Training - Module 3 Managing conflict
  • 5

    Module 4: Day-to-day core skills to manage and resolve conflicts

    • Module 4 Day to day core skills to manage and resolve conflicts
  • 6

    Additional individual preparation before pilot workshops on June 8th, 10th and 11th

    • Case Study for Pilot Workshops for Modules 1 to 3 (Updated version)
  • 7

    Pilot workshop for Module 1 [Understanding conflict] June 8th 2021, 2PM-5PM CET

    • Agenda for Module 1 - Workplace conflict at IOM

    • Live workshop for Module 1 - Zoom recording

    • OOM-Module 1 Workshop Feedback

    • 210607 Module 1 Training Material (presentation slides)

    • 210607 Module 1 Training Material (presentation slides PPT download)
  • 8

    Pilot workshop for Module 2 [Prevent disruptive workplace conflicts] June 10th 2021, 2PM-5PM CET

    • Agenda for Module 2 - Prevent disruptive workplace conflicts (updated June 9th 2021)

    • Live workshop for Module 2 - Zoom recording

    • OOM-Module 2 Workshop Feedback

    • 210610 Module 2 Training slides (presentation slides)

    • 210610 Module 2 Training slides (presentation slides PPT download)
  • 9

    Pilot workshop for Module 3 [Manage and resolve workplace conflicts] June 11th 2021, 2PM-5PM CET

    • Agenda for Module 3 - Manage and resolve workplace conflicts (updated June 10th 2021)

    • OOM-Module 3 Workshop Feedback

    • Live workshop for Module 3 - Zoom recording

    • 210610 Module 3 Training slides.pdf

    • 210610 Module 3 Training slides (presentation slides PPT download)
  • 10

    Trainer of Trainers Workshop [June 14th - 16th 2021]

    • 210614 Agenda for Module 5 - Training of Trainers in Conflict Resolution

    • ToT Day 1 - Zoom recording

    • FORM Planning Guide for Training Sessions

    • ToT Day 2 - Zoom recording

    • ToT Day 3 - Zoom recording

    • Feedback for the OOM-ToT 3-Day Training

    • ToT manual for IOM-OOM Conflict Resolution Training